About the job

Automotive Workshop Manager - Arusha, Tanzania

It is paramount that applicant must have prior experience with vehicle service and maintenance expertise. In addition, this position will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.

KEY ACCOUNTABILITY:

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

• Ensure supplies are ordered for each job. Ensure correct job numbers are used and that time records are correct.

• Manage inward goods, checking quantities, dispatching goods and receipting invoices

• Regularly report progress on each job and quickly communicate delays or concerns with the Operations manager. Report on manpower overruns or shortfalls.

• Ensure adequate maintenance of tools, equipment and other materials in the Service Area.

• Work with the Operations manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.

• Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.

• Develop and implement systems to record, file and store information pertaining to client enquiries.

• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.

• Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.

• Promote a Health and Safety culture within the business

• Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.

• Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.

• Receive and review feedback from customers and follow up to ensure customer satisfaction.

• Plan and prepare annual budget for the department and facilities, scheduling expenditures, analysing variances and initiating corrective actions. Follow up closely during implementation.

Requirements• Diploma or equivalent in Mechanical / Automotive or related field.

• 5 years’ experience managing an automotive workshop, particularly attached to a dealership

• Extensive Knowledge of mechanical issues, warranties, service and general repairs

• Strong analytical, communication and inter-personal skills with administrative competence vital for this role.

• Computer literate with a solid understanding of Microsoft applications

• Ability to advise customers on the required jobs in a timely, professional manner

Employee benefits include housing and company vehicle among others