About Clipboard Health

:Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc)

.We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year

.We are looking for your help to keep growing so we can serve more professionals and workplaces

.To learn more about us, take a look at our website here

.
About the Ro

leAs a Customer Operations Workforce Analyst, you will play a critical role in driving operational efficiency and customer satisfaction by forecasting workforce needs, managing real-time staffing, and optimizing scheduling. Your expertise in data analysis and workforce management tools will directly influence the effectiveness and responsiveness of our customer operations tea

m.

Day-to-Day Responsibili

• tiesDevelop accurate forecasts to align staffing with anticipated customer service dema
• nds.Analyze historical and real-time data to adjust staffing levels proactiv
• ely.Create and manage employee schedules, factoring in absences, training, breaks, and le
• ave.Monitor real-time performance and staffing, making adjustments to maintain service lev
• els.Generate regular reports highlighting adherence, productivity, occupancy, and other key performance indicat
• ors.Provide insights and recommendations to improve workforce efficiency and customer satisfact
• ion.Collaborate closely with operations managers to resolve workforce challenges swif
• tly.Serve as the primary contact for workforce management inquiries and iss

ues.
Profile Must

• Haves3+ years of experience working in a contact center environ
• ment.2+ years of direct experience in a Workforce Management
• role.Exceptional mathematical skills with proven comfort in navigating complex and messy
• data.High proficiency in Excel and Google Sheets, with experience creating reports and automat
• ions.Outstanding attention to detail, ensuring accuracy and completeness in all t
• asks.Strong expertise in forecasting, understanding deviations, and applying best practices for managing workforce operat
• ions.Advanced problem-solving skills, proactively gathering relevant data, performing root cause analysis, and making well-informed, strategic deci

sions
Preferred Role Experi

• ence: Workforce A
• nalystFore
• casterCapacity Planner

Roles
Your First 3

• Weeks:Familiarize yourself with current workforce management systems and pro
• cesses.Build relationships with team members and stakeholders across customer oper
• ations.Conduct an initial review of historical workforce data and current staffing stra
• tegies.Identify quick wins or immediate improvements in scheduling or forecasting m
• ethods.Begin providing preliminary insights and recommendations to improve operational effi

ciency.
System Requ

• irementsMinimum 15Mbps internet co
• nnectionMinimum i5 processor or eq
• uivalentMinimum
• 12GB RamQuiet working env
• ironmentSteady power and internet connection