Let’s grow together, become part of Yas.

Requirements:

• University Degree in Business Administration or related areas; MBA is preferred, especially in Sales.
• 8+ years of experience in Capability Development. Experience in Training content creation and presentation is a MUST.
• Experience in Telecom and Banking is an added advantage.

Core Responsibilities:

• Design, develop, and oversee comprehensive training programs for customer service, sales, Customer Experience and support, and other operational areas that meet company & industry standards and compliance regulations.
• Develop and enforce quality assurance policies and procedures to maintain high standards in service delivery at the customer touchpoint.
• Lead, mentor, and develop a team of training and quality assurance professionals, fostering a culture of continuous improvement, collaboration, and high performance.
• Monitor and audit calls, emails, social media, and other customer interactions for adherence to quality standards.
• Engage with customer service, sales, and Customer Experience support teams to understand training needs and quality challenges.
• Develop relevant content for product and sales offered in Yas-owned shops and train relevant staff to drive the sales.
• Develop and enforce quality assurance policies and procedures to maintain high standards in service delivery at the customer touchpoint.

Competences:

• Strong understanding of telecom products, services, and customer experience standards.
• Expertise in instructional design, learning principles, and quality assurance methodologies.
• Excellent analytical skills for interpreting performance data and identifying areas for improvement.
• Knowledge of telecommunications products, services, and industry trends.

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted.”