JOB DETAILS:

Job Description
As a Telesales Team Leader, you will be responsible for the effectively manage and lead a team of tele‑sales agents to achieve and exceed sales targets while ensuring high levels of customer satisfaction. This involves monitoring and motivating the team, providing necessary training, tracking performance, and resolving customer issues to optimize sales outcomes and enhance the overall performance of the telesales department.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales or a related field
• Minimum 3–5 years of experience leading telesales teams, with a proven ability to achieve and exceed sales targets
• Proven track record of success in improving telesales team performance and driving significant sales growth
• Strong analytical skills with extensive experience in data analysis and leveraging analytics for decision‑making and strategy
• Proficient in Excel or Google Sheets for data analysis, reporting, and performance tracking
• Strong problem‑solving skills and attention to detail, with the ability to identify issues, develop solutions, and ensure accuracy in all tasks
• Excellent communication and interpersonal skills, fostering a collaborative and productive work environment

Key Responsibilities

• Lead a Team of Tele‑sales Agents: Provide leadership and direction to a team of up to 10 telesales agents, ensuring alignment with organizational goals.
• Monitor, Motivate, and Train: Oversee team performance, offering motivation and comprehensive training to enhance sales capabilities and productivity.
• Track Sales Performance: Continuously analyze team sales data and implement strategies to meet and exceed targets.
• Filter and Assign Customer Lists: Manage and segment customer lists, assigning active and prospective customers to agents based on skills and performance.
• Assign Customer Classification: Implement and manage a system for customer classification to focus on high‑potential customers.
• Conduct Performance Reviews: Evaluate each team member’s performance through regular reviews, providing constructive feedback and development plans.
• Resolve Customer Issues: Serve as the escalation point for complex customer complaints or inquiries, ensuring timely and satisfactory resolutions.