At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications.

We are looking for a Technical Account Manager to become a trusted technical advisor for our enterprise customers, ensuring they maximize the value of our platform. In this role, you will be crucial in driving adoption, troubleshooting complex integration challenges, and helping customers optimize their identity and security strategies.

Key Responsibilities

Customer Relationship & Technical Advocacy

• Serve as the primary technical contact for enterprise customers, ensuring successful deployment and ongoing adoption.
• Act as a trusted advisor, helping customers optimize their identity management strategies with Cerby.
• Partner closely with CSMs, Sales, and Product teams to align customer goals with product capabilities.

Identity & Access Management Expertise

• Guide customers in integrating Cerby with IDP, IGA, and PAM solutions.
• Assist in configuring and optimizing integrations with identity providers (Okta, Azure AD, Ping Identity, etc.) and disconnected applications.
• Ensure compliance with IAM best practices, Zero Trust security models, and privileged access management.

Technical Support & Solution Engineering

• Troubleshoot technical challenges related to disconnected application integrations or the IAM ecosystem.
• Collaborate with the engineering team to escalate and resolve complex issues efficiently.
• Provide hands-on support during implementation, onboarding, and security reviews.

Strategic Account Growth

• Identify expansion opportunities by aligning customer needs with additional solutions.
• Advocate for customer feature requests and provide feedback to Product teams.
• Deliver training sessions, workshops, and technical enablement to drive adoption.

What We’re Looking For

• 5+ years of experience in a Technical Account Manager, Solutions Engineer, or Customer Success Engineer role in the IAM or cybersecurity space.
• Strong understanding of IAM protocols (SAML, OIDC, SCIM, OAuth2, MFA, etc.).
• Experience working with identity providers (Okta, Azure AD, Ping, Google Workspace, etc.).
• Technical proficiency in API integrations, scripting (Python, PowerShell, or Bash), and security architecture.
• Ability to translate complex technical concepts into business value for customers.
• Excellent communication skills, with the ability to build relationships with both technical and non-technical stakeholders.
• Prior experience in a SaaS B2B startup is a plus!