About Vibe

Vibe.co is the fastest growing self-serve Streaming TV ad platform on a mission to democratize access to advertising on TV for Small and Medium Businesses.

We are building a radically more efficient and transparent marketplace, providing the Streaming industry with a much-needed infrastructural backbone. Founded in 2022 by serial entrepreneurs, engineers and adtech veterans, Arthur Querou (ex YCombinator) & Franck Tetzlaff (Doctolib Founder - $6B valuation e-health scaleup).

In its first 18 months, Vibe managed to:

• Onboard over 2,000 clients
• Achieve >$20M Revenue
• Run over 1B ad impressions on TV

In 2024, we plan to achieve $60M revenue, and over $200M in 2025. Our ultimate goal is to help 1,000,000 businesses to advertise on TV.

Your mission:

As a Technical Account Manager, your mission is to become the ultimate expert on our product, leveraging that expertise to ensure the success of campaigns across the region. You will work closely with Account Managers and internal teams to troubleshoot, optimize, and guide campaign performance. Your deep understanding of the ad tech ecosystem, combined with your ability to analyze and solve technical challenges, will help our teams and clients achieve their KPIs and deliver strong results. We are looking for candidates in both Europe and United States.

Your daily objectives:

• Serve as the technical expert across campaigns, with a deep understanding of our product and its functionalities.
• Oversee the performance of campaigns run by Account Managers in your region, identifying and solving technical issues related to deliverability, tracking, and reporting.
• Troubleshoot performance issues such as under-delivery or inefficient targeting, using your knowledge of real-time bidding and campaign management to resolve problems quickly.
• Run ad-hoc SQL queries and dive deep into data to diagnose and fix tracking or performance issues, sharing insights and solutions with the broader Account Management team to reduce future dependency.
• Collaborate closely with the product team to relay campaign feedback, request feature enhancements, and suggest improvements to optimize campaign performance.
• Autonomously investigate and resolve issues related to web, creative, and app tracking across campaigns, ensuring smooth campaign operations.
• Proactively master all the tools and technologies we use, including our DSP, ensuring that you can provide timely answers and solutions to any technical queries from sales or AM teams.
• Provide ongoing training and mentorship to the Account Management team, ensuring they can handle basic technical issues independently and freeing up the Technical Account Manager for more complex problem-solving.

We’d Love to Work With You If:

• You have 2-3 years of experience in the ad tech industry, with a strong understanding of programmatic advertising. Experience in CTV is a plus!
• You have solid technical skills, including proficiency in SQL and a working knowledge of JSON formatting. Experience with DSP platforms is highly desirable.
• You’re detail-oriented, analytical, and able to deep dive into technical problems to find actionable solutions.
• You have the ability to manage multiple technical requests, prioritize tasks, and deliver results in a fast-paced environment.
• You are curious, proactive, and a fast learner with a passion for mastering complex technical systems and providing valuable insights to improve product performance.
• You have excellent communication skills and can explain technical issues and solutions clearly to both technical and non-technical teams.
• You thrive in a role that blends technical expertise with a business-oriented approach, taking ownership of campaign success and ensuring optimal results.