ii. Analyzing the system performance and documenting the infrastructure System health;

iii. Writing and Documentation the problems and resolution for future references;

iv. Design physical database and recommend optimizations of existing databases;

v. Running training sessions and workshops on system processes;

vi. Promotes security and data loss prevention strategies;

vii. Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization;

viii. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes;

ix. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues;

x. Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures;

xi. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions;

xii. Create and manage database reports, visualizations, and dashboards;

xiii. Write and deploy SQL patches;

xiv. Upgrade and improve application schema and data upgrades;

xv. Conducting regular reviews of systems and generating reports on efficiencies and improvement areas;

xvi. Responding in a timely manner to user-reported errors;

xvii. Protecting the database against threats or unauthorized access;

xviii. Maintain Daily timesheet updates;

xix. Ability to adhere to and meet Service Level Agreement goals

Possession of the following will be an added advantage.

●relevant Professional Qualification i.e Microsoft SQL server certification,

●background experience in dealing with Enterprise Resource Planning (ERP) software specifically Epicor, Isidore or Planrep,

●Skills and experience in installation, administration and troubleshooting Epicor, Isidore or Planrep,

●Strong proficiency with SQL and its variation among popular databases

●Knowledge and experience in reporting and business intelligence tools like Microsoft SQL Server Reporting Services (SSRS), SSIS, SSAS and SAP Crystal Reports,

●skills and experience on deploying a Business Activity Query (BAQ) to the network and display it on Epicor main menu,

●Skills on converting a BAQ report to a crystal report, Epicor ERP partner certification