Solutions Delivery Manager - EMEA (UK or Ireland)

• Only accepting applications for candidates currently based in the United Kingdom or Ireland.

As the first Solutions Delivery Manager in the EMEA region at Anomalo, you'll be instrumental in expanding our global customer solution presence. You will be responsible for managing the deployment, onboarding and adoption of Anomalo for a portfolio of customers. You will serve as the customer’s primary post-sales point of contact and provide technical guidance and support across all phases of the customer journey. This role involves both strategic planning and in the weeds day-to-day tactical execution. We’re looking for someone with a strong technical background, who is deeply organized, not afraid to roll up their sleeves and who naturally takes on a customer-centric mindset and approach.

What you’ll do as a Solutions Delivery Manager at Anomalo:

• Own a portfolio of global customer accounts, serving as the primary post-sales point of contact, providing technical guidance and support across all phases of the customer journey
• Develop customized deployment and enablement plans that align with each customer’s specific needs and objectives
• Serve as the initial point of contact for customer inquiries and issues related to the Anomalo software, ensuring prompt and effective resolution and maintaining high levels of customer satisfaction
• Track and report on overall customer health, delivering frequent updates to key stakeholders across the company
• Collaborate closely with Sales to identify and execute on expansion opportunities
• Deliver proactive support to drive adoption through regular office hours, product feature reviews and quarterly technical health audit

What you’ll bring to the team:

• 5+ years of experience in a Technical Solutions Delivery role (or similar capacity), managing customer accounts and/or technical delivery projects in enterprise software
• Enterprise software industry experience in data management, data integration, data warehousing, ETL/ELT, AI/ML or other surrounding data markets
• Customer centric and have a customer-first mindset and approach to all interactions
• Strong communication skills across technical, non-technical and Executive audiences
• Thrive in an ambiguous environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical

Ideal candidates will also have:

• Foundational knowledge in cloud computing, ETL concepts and workflows, and SQL
• Experience troubleshooting SaaS and full stack applications, APIs, and associated infrastructure for Enterprise-size companies
• Successfully managed cases throughout the entire support lifecycle, from triage and reproduction to writing bug reports for engineering and case resolution
• Experience managing multiple tasks and seamlessly shifting between diverse contexts, demonstrating the ability to stay organized, prioritize effectively, and maintain high productivity in dynamic work environments

Benefits:

• A best in class benefits package including: unlimited time off, comprehensive medical, dental, and vision, fertility and family planning coverage, mental health and wellness coverage, quarterly offsites in exciting destinations to spend time with your colleagues

Location & Travel:

• Remote - EMEA based - Please note we are currently only accepting applications from candidates based in the United Kingdom or Ireland.
• Planned travel once per quarter to our company’s quarterly offsites to spend time with team (Required)
• Flexibility to travel to meet with customers (approximately 15%)

Salary Range:

• The estimated annual salary range for this role is £125,000 - £165,000 or €150,000 - €190,000 plus meaningful equity