JOB DETAILS:
DUTIES AND RESPONSIBILITIES
• To identify customers and their needs;
• To interact with airport customers to provide them with information and guidance on their inquiries regarding services provided;
• To coordinate with other departments on customer care matters and provide reports daily, weekly, monthly, and annually;
• To provide consistence customer care of the highest standards in accordance with professional ethics in the working environment

• To communicate courteously with customers at all times by telephone, e-mail, letters, face to face etc;
• To facilitate training of other employees in customer care issues and encourage sharing of experience; and
• To perform other duties as may be assigned by supervisor.

QUALIFICATION AND EXPERIENCE
Holder of Bachelor Degree in Commerce/Business Administration (Marketing), Marketing, Mass Communication, Entrepreneurship, Public Relations or equivalent qualifications from a recognized Institution

REMUNERATION SALARY SCALE: TAAS 4.1