Service Desk Intern

at Computer Centre Tanzania Ltd
Location Dar Es Salaam, Tanzania, United Republic of
Date Posted October 24, 2020
Category Customer Service
Job Type Internship
Currency TZS

Description

PROFILE: The Service Desk (SD) Intern will be a member of a team providing a customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilization of information systems by the directorates customers / clients.

The SD Intern will be responsible for ensuring a systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met whilst maintaining Customer Satisfaction.

SKILLS/QUALIFICATIONS:

  • Bachelor’s Degree or Advanced Diploma in Business Administration, Information Technology or equivalent work experience preferred
  • Experience in operations management/monitoring role.
  • Understanding of service desk and service delivery.
  • Proven interpersonal skills particularly in the area of client management, strong communication and resource planning abilities.
  • Ability to adapt and learn the relevance and potential impact of emerging technology improvements.
  • Strong work plan and self-development skills, Team interactions & Soft Skills
  • Excellent Communications skills written/verbal and excellent Logical & analytical skills
  • Basic understanding of computing systems, networking issues/systems administration.
  • Must have a GPA of 3.5 or above
  • ITIL certification or work experience on any ITIL based service desk tool will be an added advantage.

Applying Instructions

  • Please send your CV’s to hr.admin@cctz.co.tz
  • Subject: “Application for Servicedesk Internship Position”.
  • Email Content: Brief Cover letter.