Do you have expertise in Salesforce Automation? Are you inspired to work in a highly innovative organisation solving difficult problems? Are you passionate about leveraging technology to solve human-centric problems?  Would you say you are capable of multi-tasking and are result driven?

Well, this might just be the job for you!

ABOUT US

In 2035, Africa will have the world's largest workforce and need to catalyse transformation by empowering its largest untapped resource - its people. Fuelled by this, the African Leadership Group is an ecosystem of institutions with a shared vision to harness Africa's abundant human capital and transform the continent and the world by selecting, developing, and connecting 2 million young leaders to opportunities by 2030. ALG was founded over 15 years ago by Fred Swaniker, a serial entrepreneur recognised by Time Magazine as one of the 100 most influential people of 2019. ALX and The Room are two brands of the African Leadership Group.

ALX is our training arm, focused on developing skills for the fourth industrial revolution (software engineering, DevOps, data science, etc.) to ensure that Africa is able to compete effectively as the world undergoes a digital transformation. To cement this, through our legal entity  African Leadership International (ALI), we have signed an agreement to acquire Silicon Valley-based Holberton Inc. – a project-based, college alternative educating the next generation of software engineers. This will give us ownership of the advanced technology program that will enable us to provide global organizations access to significant untapped pools of talent that can bridge the growing global shortage of technology talent. For more on this, please read this article here.

The Room our talent placement arm, is a community that our young talent join to access global work opportunities. To learn more about us, please read this article about why we launched The Room & this article about the impact of our development programs on African youth. View this pitch deck to see how we present ourselves to employers.

ABOUT THE TECHNOLOGY TEAM

Companies around the world are clamoring to find talent with skills in software engineering, data science, UX/UI design, software architecture, business intelligence, cyber security, cloud computing, Internet of Things, product management, and other skills that can enable the rapidly accelerating digital transformation. The Room is solving this challenge by creating a new supply of diverse, world-class technology talent and matching this talent to global companies that need it.

Our method is simple: (i) select the best emerging talent from the world’s largest pool of untapped talent: Africa (which will form 40% of the world’s population by the end of this century); (ii) rapidly train this talent to meet market demands and reduce the shortage of available technology talent and (iii) build a large-scale, B2B staffing business to outsource this talent to global companies.

You will be joining a team that has a fail fast, iterate often mentality. With a bold mission, we encourage autonomy, creativity, collaboration and experimentation. We seek those that have a beginners’ mindset, are lifelong learners, thrive in uncertain circumstances and uncharted territory, and have a deep passion for building meaningful ML powered products that will have a big impact on the African continent. Our team has a user-first mindset, finding joy in understanding the pain points of the customers and solving their problems using technology. If you're excited about working in a hyper-growth, fun and collaborative environment, this is a chance for you to have an impact on young African talent.

ABOUT THE ROLE

As a Senior Salesforce Specialist. you will be responsible for bringing the holistic vision for MarTech to life.

More specifically your role will include:

• Managing Salesforce Users, the Sharing Model, and 3rd party packages
• Collaborating with Exco to define priorities, determine enhancement complexity, and plan The Room’s Salesforce Roadmap
• Understand and drive best practices of declarative development
• Deliver Salesforce training and providing end-user support
• Build custom reports and dashboards
• Track Cases (tickets) created by end users requesting support and enhancements
• AppExchange Package installation & setup (general understanding of process and concepts)

REQUIREMENTS:.

• A deep understanding and operational knowledge of MarTech is required
• You must have a very strong technical background as well a strong understanding of the tech stack functionality
• 5+ years of industry experience in the maintenance and enhancement of Salesforce systems with certification as a Salesforce Certified Administrator preferred (Advanced Administrator and Platform Developer certifications preferred)
• Governance best practices (data governance, change management, data backups, Sandboxes, Change Sets and/or other migration tools using the metadata API)
• Excellent analytical, technology, communication, and problem-solving skills
• Experience with Packaged Application Integrations
• Ability to demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope.
• Ability to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors.
• Experience with: Salesforce Data Loader (or equivalent), Sales Cloud (Opportunities, Splits, Teams, Products & Pricebooks, Contracts), Service Cloud (Console, Feed, Case Assignment, Escalation, On Demand Email to Case), Chatter

NICE TO HAVE:

• Salesforce Certification (not required)

We would like to remind you that this is a remote job, which means that you can work from anywhere in the world. However, we have a preference for a GMT to GMT +4 time zone.