ABOUT THE ROLE

As the Senior Sales Operations Specialist, you will leverage your extensive technical background and profound understanding of the tech stack functionality to drive excellence in Salesforce system management and optimization. You will play a critical role in building relationships with the senior revenue leaders and driving forward initiatives that will help us unlock revenue through our systems and automation.

PRIMARY RESPONSIBILITIES

• You have a very strong technical background and an equally strong understanding of the tech stack functionality
• Strong competency with Salesforce automations, including building flows and formula fields
• Ensure all Salesforce updates move from development through staging to production seamlessly through automation
• In-depth General administration skills  (User Management, Permission Sets, Roles, Profiles, Permission Sets, Sharing Rules)
• Managing Salesforce Users, the Sharing Model, and 3rd party packages
• Collaborating with the Executive Committee to define priorities, determine enhancement complexity, and plan Sand’s Salesforce Roadmap
• Partner with Senior Sales leadership to drive market + segment specific analyses to uncover insight
• Participate in quarterly and annual business planning for the Sales teams
• Understand and drive best practices of declarative development
• Deliver Salesforce training and providing end-user support
• Build custom reports and dashboards
• Track Cases (tickets) created by end users requesting support and enhancements
• AppExchange Package installation & setup (general understanding of process and concepts)

• 5-7 years proven experience in the maintenance and enhancement of Salesforce systems with certification as a Salesforce Certified Administrator preferred (Advanced Administrator and Platform Developer certifications preferred)
• Governance best practices (data governance, change management, data backups, Sandboxes, Change Sets and/or other migration tools using the metadata API)
• Excellent analytical, technology, communication, and problem-solving skills
• Experience with Packaged Application Integrations
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope.
• Ability to make sound decisions in a fast-paced, changing environment
• Able to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors.
• Experience with: Salesforce Data Loader (or equivalent), Sales Cloud (Opportunities, Splits, Teams, Products & Pricebooks, Contracts)