Senior Compliance Officer
| Location | Dar es Salaam, Tanzania, United Republic of |
| Date Posted | May 11, 2024 |
| Category | Management |
| Job Type | Full-time |
| Currency | TZS |
Description
About the job
- Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 70 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.
- Raising the req on behalf of Andrew Farwig (100904402) who is the interim hiring manager, as Faye Sadler-Clark and Lionel Thibert are part of Phase 2 implementation.
- Define & update compliance risk mapping
- Coordinate the compliance risk mapping update/ self-assessment update
- Conduct compliance audits to check controls & self-assessment (ESG/BCR/ABC)
- Identify & address new risks
- Identify and appropriately report any compliance findings, prioritization, monitoring, and timely follow up of relevant actions to mitigate key compliance risk
- Ensure consistent compliance risk approach in the Group
- Define and roll-out compliance policies
- Continuously improve risk mapping and risk review procedures to support efficient and effective compliance risk management
- Manage the compliance portal (Conflict of Interest, Gifts and Hospitality, Sponsorship and Donation review and approvals)
- Skills, knowledge and experience
- Essential
- At a minimum, a bachelor’s degree or equivalent.
- Fluency in English.
- 10 years of progressively increased compliance / audit / risk management responsibility, preferably in outsourcing/BPO environment, preferably in a multi-cultural environment.
- Strong stakeholder management skills with the ability to interact with and manage messages to all levels of management including Executive management, Regional Executives, operational level.
- Ability to present key issues clearly, concisely, succinctly, and in an engaging format with a clear flow of thought.
- Ability to identify risks and make recommendations within complex systems environments. Ability to drive continuous improvement processes that enhance efficiency and effectiveness of compliance risk management.