Role purpose:

·         The Scrum Master plays a crucial part in ensuring the success of our Digital Operating Model; helping us to become a leading digital company

·         The Scrum Master is a servant leader to the DevOps delivery team, coaching agile methods, and providing support and facilitation to increase velocity and team productivity

·         This role is responsible for identifying risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution

·         This role is responsible for keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks

Key accountabilities and decision ownership :

·         Support the Product Owner in ensuring right-sized story writing, aligning priorities, and planning sprint iterations

·         Coach team members on Agile methods and technical practices (e.g., CI/CD, TDD, etc.)

·         Track and manage risks and issues of the delivery team

·         Track and report on current status of all team members and the delivery

·         Facilitating key agile ceremonies, such as daily stand-ups, demos, and retrospectives

·         Monitor and optimize agile processes and practices

·         Promote continuous improvement through retrospectives and team learning

·          Coordinate with other delivery teams, stakeholders, and partners to manage risks, interdependencies, and impediments to the team

Core competencies, knowledge and experience:

·         Is a role model for best practices in Agile process execution, motivating other team members to do the same

·         Ability to continue to monitor, learn, and implement industry best practices from the agile community

·         Natural "servant" leader, with strong ability to coach and develop others, an inherent entrepreneurial spirit, and focuses on ever-improving team dynamics and performance

·         Viewed by the wider organization as an effective and consistent collaborator, influencer, and negotiator, able to highlight internal and external dependencies and break down complex blockers

·         Excellent stakeholder management and communications skills, with the ability to inspire, influence, and update delivery teams and  senior executives

·         Excellent facilitation, organization, and problem-solving skills, helping the team manage conflicts, challenges, escalating only when team processes have failed

·         Comfortable with ambiguity and working in fluid, fast-changing environments under pressure

·         Strong grounding in traditional project management practices

·         Good understanding of the business capability/user journey, wider organizational goals, and desired product business outcomes

·         Understanding of both the current Telecommunications and digital services market and emerging business and technology trends

·         Agile software development environment and methods such as Scrum, SAFe, Kanban, XP. LSD, and FDD

·         Agile ceremonies, tools. and artefacts, e.g., retrospectives, demos, increment planning, information radiators

·         User story definition and team backlog management

·         Backlog item estimation

·         Continuous integration and continuous delivery methodologies and tools

·         DevOps culture, processes. and tools

Must have technical / professional qualifications:

·         Bachelor’s degree in Computer Science, Information Systems, or  other related field

·         A total of at least five to eight years relevant experience of which at least three years needs to be as a Scrum Master or Product Owner with agile teams

·         Experience in designing and delivering complex digital capabilities

·         Experience leading teams using agile methodologies in large-scale teams

·         Certified Agile coach, Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFeCertified Scrum Master or similar

·         Experience working with agile methodologies, such as Scrum, Kanban, XP, TDD, and BDD

·         Certifications in traditional Project Management practices, e.g., Prince 2, PMP preferred

·         JIRA/Confluence, MS Project, or equivalent experience preferred