Job Description

Job Title: Scrum Master
Location: Dar es Salaam, Tanzania

Role Overview

• The Scrum Master plays a crucial part in ensuring the success of our Digital Operating Model, helping us to become a leading digital company.
• The Scrum Master is a servant leader to the DevOps delivery team, coaching agile methods, and providing support and facilitation to increase velocity and team productivity.
• This role is responsible for identifying risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution.
• This role is responsible for keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks.

Note: Attach your Scrum Master Certificate.

Key Accountabilities and Decision Ownership

• Support the Product Owner in ensuring right-sized story writing, aligning priorities, and planning sprint iterations.
• Track and manage risks and issues of the delivery team.
• Track and report on the status of all team members and the delivery.
• Facilitate key agile ceremonies, such as daily stand-ups, demos, and retrospectives.
• Monitor and optimize agile processes and practices.
• Promote continuous improvement through retrospectives and team learning.
• Coordinate with other delivery teams, stakeholders, and partners to manage risks, interdependencies, and impediments to the team.

Core Competencies, Knowledge, and Experience

• Role model for best practices in Agile process execution, motivating other team members to do the same.
• Ability to continue to monitor, learn, and implement industry best practices from the agile community.
• Natural “servant” leader, with strong ability to coach and develop others, an inherent entrepreneurial spirit, and focuses on ever-improving team dynamics and performance.
• Viewed by the wider organization as an effective and consistent collaborator, influencer, and negotiator, able to highlight internal and external dependencies and break down complex blockers.
• Excellent stakeholder management and communications skills, with the ability to inspire, influence, and update delivery teams and senior executives.
• Excellent facilitation, organization, and problem-solving skills, helping the team manage conflicts, challenges, escalating only when team processes have failed.
• Comfortable with ambiguity and working in fluid, fast-changing environments under pressure.
• Strong grounding in traditional project management practices.
• Good understanding of the business capability/user journey, wider organizational goals, and desired product business outcomes.
• Understanding of both the current Telecommunications and digital services market and emerging business and technology trends.
• Experience in Agile software development environments and methods such as Scrum, SAFe, Kanban, XP, LSD, and FDD.
• Proficiency with Agile ceremonies, tools, and artefacts, e.g., retrospectives, demos, increment planning, information radiators.
• Skills in user story definition and team backlog management.
• Ability in backlog item estimation.
• Knowledge of continuous integration and continuous delivery methodologies and tools.
• Familiarity with DevOps culture, processes, and tools.