1.Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel
2.Contact customers via calls or arranged meetings to discover their needs and requirements
3.Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel
4.Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
5.Assist clients in selecting the most appropriate service that best meet their specifications and needs
6.Collaborate with other hotel staff to ensure clients have a good time
7.Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
8.Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties. Advisable to involve the senior Managers with customers for concluding the bookings.
9.Process and facilitate special requests for customized services such as special kind of food and room decoration,
10.Coordinate and organize the details of an event such as catering, lodging, seating, and security
11.Resolve and quell misunderstandings within a hotel premises
12. Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
13. Set annual budgets and implement strategies effective for achieving set targets