a. Prepare precise products and service descriptions for advertisement in different social media platform and website
b. Regularly update hotel website to keep customers informed of our new products, promotional and seasonal packages and new services.
c. Developing and sustaining long-lasting relationships with customers.
d. Organizing business meetings with potential customers and stakeholder to explain our products and seasonal packages
e. Respond to customers' questions both online and physically and escalating complex issues to the relevant departments as needed.
f. Establish and maintain a robust customer complain/ feedback systems aimed for business improvement
g. Preparing cost-benefit analyses for prospective customers to determine the most suitable products packing and pricing.
h. Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.
i. Train staff in other departments on customer service and marketing policy and strategy
j. Preparation of customer retention strategy
k. Preparing weekly and monthly reports.
l. Prepare and disseminate customer service and marketing policy to other staff.
m. High negotiation, communication and marketing skills
n. Full of humility and religious person.
o. Fluency in both written and spoken English
p. A female candidate with photographing skills is added advantage.