At Great Image Expedition, we aim to be an organization that offers Better Experiences and Strong Positive Impact. We give people joy and appreciation in iconic wildlife & wilderness areas in a way that positively impacts the environment and its people. Behind the scenes, we diligently build our operational, sustainable, and marketing/sales capabilities and access to capital to escape the experience and impact. As a Safari Operations Assistant, your roles are vital in perpetuating our company’s goals and objectives! This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities.

WE BELIEVE IN BETTER!! SCOPE AND PURPOSE OF THE JOB:

To reconfirm safari and to communicate with the office and guide before, during, and after safari to ensure guests have a memorable stay.

Duties, Responsibilities & Performance Standards Daily Duties:

• Ensure the confirmation of accommodation bookings, maintaining clear communication with relevant establishments to guarantee seamless arrangements for safari participants.
• Organize and compile comprehensive safari files containing all necessary documentation and information for successful operations.
• Conduct thorough briefings for safari guides and transfer drivers, ensuring they are well-informed about itinerary details, safety protocols, and relevant information to provide exceptional service.
• Facilitate the acquisition of permits from wildlife management authorities (WMA), Tanzania National Parks (TANAPA), and NCAA (Ngorongoro Conservation Area Authority) to ensure compliance with regulations.
• Summarize and organize all local flight bookings, ensuring accuracy and efficiency in travel arrangements for safari participants.
• Regularly confirm and update flight details to guarantee smooth travel logistics for safari participants.
• Oversee and manage the ground operations of transfers and safaris, ensuring timely and efficient execution of transportation services for greater guest satisfaction.
• Take charge of the safari operations store, overseeing inventory management and ensuring all necessary equipment and supplies are available and in good condition.
• Manage and reconcile fuel usage for safari vehicles, maintaining accurate records and ensuring efficient fuel management.
• Conduct thorough inspections of safari vehicles, preparing detailed reports to ensure the safety and reliability of the fleet.
• Manage the issuance of interests and handle their timely retirement, maintaining proper financial documentation.
• Coordinate the procurement and replenishment of safari snacks and drinks, ensuring availability and variety for guests.
• Capture and input guest feedback into the Guest Revu system to monitor and enhance the overall safari experience.
• Responsibly manage and respond to the duty phone, addressing inquiries and issues as they arise.
• Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.

• Diploma in Tourism or any other related field
• Proven work experience (at least two years’ experience).
• Familiarity with computer applications and programs
• Ability to work in a multicultural environment.
• Strong multi-tasking skills.
• Excellent organizational skills.
• Commitment to a high level of customer service.
• Ability to handle sensitive matters with efficiency and discretion.
• Must speak English fluently; other languages are an advantage.

Essential Skills

1. Trustworthiness:

• Strong integrity, ensuring trustworthiness in all professional dealings.

2. Ability to Work Under Pressure:

• Demonstrated ability to thrive under pressure and meet deadlines, ensuring timely completion of tasks.

3. Clear Communication Skills:

• Excellent communication skills emphasizing providing transparent, timely, and candid information.

4. Independent Worker with Problem-Solving Attitude:

• Proven ability to work independently with minimal supervision and a proactive problem-solving attitude.

5. Computer Literacy:

• Proficient in operating and navigating online management systems effectively.

6. Faultless Administration Skills:

• Impeccable administration skills, ensuring accuracy and efficiency in all procedures.

Work Hours: 8 Experience in Months: 24 Level of Education: Associate Diploma.