JOB DETAILS:
Job Description
• Achieve Beverage Cost: Assists with managing the beverage menu recipes/portioning, reconciles sales vs. inventory stock daily, plans purchase orders, and controls waste and leakage as measured by achieving the monthly beverage cost target of 25% or under. Ensures zero unexplained variance in the Material Control and Point of Sale system.
• Meet Service Quality and Consistency Standard: Delivers high quality food and beverage service experience (welcoming, order taking, speed/efficiency, service follow-up, service recovery, guest interaction, cleanliness, event setup and takedown) that meets or exceeds Guest expectations through proper planning and execution, as measured by achieving high GuestRevu customer feedback satisfaction scores.

• Achieve Department Profitability Goal: Works collaboratively with Kitchen to drive daily sales, achieve daily APC targets, waiter upselling, innovate/improve menu based on Guest feedback, and optimize costs and expenses (e.g., consumables control, monthly breakage report) as measured by achieving the monthly department revenue and GOP budget.
• Maintain Strong Hygiene and Safety: Supervises the cleanliness, hygiene, sanitation, food safety, fire safety, and employee safety standards as per the Hotel and government standards by maintaining internal checklists and audits, as measured by zero violations in internal and external inspections, OSHA, fire, and environmental audits.
• Train and Develop Team: Assesses the team and develops an evolving training plan to address skill gaps and develop talent, as measured by staff retention and productivity. Manages weekly rosters, leave schedules, and shift schedules based on the dynamic needs of the Hotel.

Requirements
• Has some professional experience working in a customer service function. Previous experience working in a restaurant, similar restaurant manager position. Hotel restaurant experience is not necessary but would be an added advantage.
• Is a youthful candidate who is a quick learner, willing and keen to grow in the hospitality business
• Is passionate and committed about improving customer satisfaction
• Has a natural and confident ability to communicate in English both verbally and in writing
• Has an approachable and welcoming personality
• Has an ability to carefully listen and respond appropriately to demanding Guests – including handling difficult and tense situations with ease
• Is not desk bound - physically able and energetic to walk around the restaurant to interact with customers, perform random quality inspections, and provide feedback to senior managers.
• Flexibility to work in a variety of different work situations in a demanding Hotel environment
• An “A Player” attitude - works well with others – holds themselves and others accountable – and able to contribute to finding solutions to problems
• Willing to support sales and marketing functions
• A good level of IT proficiency to quickly learn and work on hotel software systems, MS office suite, and online tools.