Reservations Manager

at Kendwa Rocks Hotel
Location Zanzibar, Tanzania, United Republic of
Date Posted June 17, 2021
Category Hospitality
Management
Job Type Full-time
Currency TZS

Description

About the job

What are we looking for?

A Reservations & Back-office Manager serving at Kendwa Rocks Hotel is always working on behalf of our Guests and working with other team members. This is a senior position and will supervise the front office manager, bookings department, rooms’ division manager and will report to only the directors of the company. This role requires a minimum of 5 years work experience as a senior manager in hospitality. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Outgoing personality with a passion for providing immaculate service.

• Ability to work in an organized and structured manner.

• Ability to work both independently and as part of a team.

• Open-minded and able to integrate new processes.

• Computer literate & analytically competent (MS Office, Social Media, Emailing, etc.)

• Willingness to improve the daily running of the company.

• Ability to anticipate and resolve potential issues.

• Ability to multitask and prioritize time efficiently, especially when under pressure.

• Problem-solving skills, adaptability, flexibility, and interpersonal skills.

• Strong customer orientation and communication skills.

• Written and oral fluency in English. Bonus languages are; French, Italian, Russian & Arabic.

Responsibilities:

• Proficiency and ability to master both third-party reservations software’s (Booking.com, Expedia, Sitemider, etc.) and internal company software’s (Fidelio, Volante, SunSystems, etc.)

• Forecasting revenue streams

• Scheduling work-shifts of all personnel

• Verifying that room status information is accurate

• Resolving guest issues quickly, efficiently, and courteously

• Enforcing all cash-handling and credit policies

• Maximizing room revenue and occupancy

• Ensuring implementation of all hotel policies and house rules

• Keeping records of all necessary information related to the company (company’s purchase and revenue dealings, reviews, bookings, etc.)

• Liaising with directors to set and schedule new rate plans and promotions

• Liaising with travel agents, the revenue manager, and the rooms division manager

• Maximize room occupancy with up-selling techniques

• Managing the sales team in setting their rates

• Know the different room categories, room rates and services/guest activities that we offer

• Invoice clients & process payments

• Carry out tasks entrusted by the General Manager

• Managing your teams effectively

• On occasion, you might be required to work longer hours and attend events that take place on the property such as but not limited to the Full Moon Party

• Establish friendly relationships with regular hotel clients and VIP’s

• Responding to guests needs and anticipating their unstated ones

• Promote hotel services and third-party services and products offered in the hotel such as but not limited to; Full Moon Party, VIP sales, information about Zanzibar Watersports, Malaika Tattoo, etc.

Compensation:

• Competitive salary

• Accommodation

• Three employee meals a day

• Working permit & Visa