JOB DETAILS:

Miracle Air was established to provide a premium travel experience, saving travelers time and offering unmatched privacy, flexibility, and luxury in journeys to safari and beach destinations.

Inspired by the legacy of Miracle Experience, Miracle Air delivers a seamless journey designed for families and groups to explore Tanzania on their terms.

Key Responsibilities: 

• • Respond to reservation inquiries via phone, email, or online platforms in a prompt and courteous manner. • Accurately enter and manage reservation details in the system.
  • Confirm bookings and send relevant correspondence to guests.
  • Update availability and rates across all booking channels.
  • Coordinate with other team members to ensure smooth guest experiences.
  • Monitor and manage cancellations, no-shows, and overbookings.
  • Maintain up-to-date knowledge of Miracle Air standards and operational changes.

Requirements: 

• Diploma or degree inTravel, Tourism or a related field.
• Prior experience in airline reservations or the aviation industry is preferred.
• Proficiency in reservation systems ( e.g GO7 System)
• Strong communication and customer service skills.
• Strong customer service orientation and problem-solving ability.
• Ability to multitask and work well under pressure.
• Flexible to work shifts, weekends, and holidays as required.