Location: Mnazi Mmoja / Kariakoo, Dar es Salaam

Qualifications:

• Solid written and verbal communication skills. Must be Fluent in English (WRITTEN and SPOKEN) as well as FULL command of the SWAHILI language. French or other languages is an asset.
• Minimum 1 year working experience as a Hotel Front-Office Receptionist in a “PAID” Full-Time role or equivalent ( Vocational or Field Work Experience is Not accepted).
• Intermediate/Strong working knowledge of MS-Office Suite is an asset (Word, Excel, PowerPoint, Access and Outlook). Basic knowledge of MS-Office Suite need NOT apply.
• Must have “working” experience with Property Management Systems and Hotel Keycard Systems.
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Must have TRA EFD machine usage experience
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• High-Level Customer Service Attitude
• Post-Secondary degree/diploma; Hotel Management Diploma or Degree preferred.

Job Responsibilities:

• Greet and welcome guests as soon as they arrive at the reception
• Follow strict Guest Check-in / Check-out procedures
• Daily Sales reporting with complete accuracy
• Update calendars, schedule bookings and meetings
• Thorough entries into Property Management System
• Answer, screen or forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/e-mail to guests
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory of stock
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing