JOB DETAILS:

Job Purpose and Summary

Reporting to Marketing manager, Receptionists are usually good multitaskers who possess a number of different skills that enable them to function effectively in their position.

Specific Duties and Responsibilities will be to:

• • Greeting visitors
  • Handling queries and complaints via phone, email and general correspondence
  • Transferring calls as necessary
  • Taking and ensuring messages are passed to the appropriate staff member in time
  • Managing meeting room availability
  • Receiving, sorting, distributing and dispatching daily mail
  • Preparing vouchers
  • Handling transcription, printing, photocopying and faxing
  • Recording and maintaining office expenses
  • Handling travel arrangements
  • Coordinating internal and external events
  • Managing office inventory such as stationery, equipment and furniture
  • Overseeing office services like cleaners and maintenance service providers
  • Maintaining safety and hygiene standards of the reception area

Qualifications, Knowledge and Skills:

• Associate or Diploma/ bachelor’s degree in communications or business
• Familiarity with multi-line telephone systems
• Prior experience with Microsoft Office and typing
• Excellent verbal communication
• Good telephone communication etiquette
• Organized and resourceful
• Customer-focused
• Active listener
• Adept at prioritizing, scheduling and multitasking
• Ability to handle office equipment (e.g., the telephone system, printer
•  Fast and eager learner