About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: Monday to Friday

Shift Pattern: 08:00am to 16:00pm, or 10:00am to 18:00pm

Key Responsibilities

• Operating the Switchboard, dealing with the public and internal calls as appropriate. Providing information to callers, taking and relaying messages efficiently
• Responsible for all visitors, from initial welcome to ensuring they are issued with correct security identification. All visitors must be announced to their host & ensure visitor is met by their host
• Administration of the booking of meeting rooms. Take reservations, monitor daily meetings & liaise with general operative to ensure rooms are set up properly
• Booking couriers, responsible for ensuring both incoming and outgoing consignments are received and delivered.
• Deal with taxi bookings, booking couriers ensuring both incoming and outgoing courier consignments are received and delivered
• Maintain a safe & clean reception area, ensuring lay out is tidy and welcoming and materials are replenished
• Excellent customer service
• Strong communication (verbal & written) and interpersonal skills experience
• Knowledge of processes around Facilities Management
• Good organisational & administration skills and ability to prioritise workload efficiently
• Microsoft Office products including MS Word, Excel, PowerPoint and Outlook
• Ability to multitask and keep multiple customer issues in progress at once
• Problem solving skills
• Facilities Management experience may be advantageous
• A flexible attitude and a proven record as a strong team player
• Utmost discretion and confidentiality in all matters relating to work is essential