We are looking for a Quality Performance Engineer with a University degree in Telecommunications or an equivalent course, and at least 1.5 years of experience in the telecommunication industry, especially in optimizations and customer management.

CORE RESPONSIBILITIES

• Align with TCRA & UCSAF Zonal teams for QOS, issue resolutions, and jointly conduct external interference visits.
• Perform analysis through CSW/ Meta Enterprise Centre and prepare Zonal Performance Reports for regulatory entities, including UCSAF and TCRA.
• Support the technology department by understanding its customers, their needs, and expectations through Zonal market visits.
• Handle all customer complaints brought in by TCRA, UCSAF, and other regulatory bodies.
• Interface with NOC to ensure that all received complaints are worked on by responsible teams, and resolutions and feedback are provided timely.
• Support Quality teams in the regions and work closely with the customer service team on VOC and NPS Reports follow-up and resolutions.
• Ensure the Network availability target is attained and maintained.

COMPETENCIES

• Excellent oral and written communication skills.
• Demonstrated stable and proven planning skills.
• Independent with a good work attitude and high level of integrity.
• Strong customer management and communication skills.