Role’s Summary: The Quality Assurance Manager (QAM) will be responsible for overseeing product and service
development procedures to ensure that products and service rendered meet quality and efficiency standards. The
Quality Assurance Manager will also work with clients and staff to ensure the service provided by the staff reflects
the Company's hospitality standards, brand and meets client’s needs and requirements which overall supports
Company’s objectives.
KEY RESULT AREAS / ESSENTIAL FUNCTIONS

• Supervises the Quality Assurance functions/activities of a project or its parts, including Quality Assurance inspection schedules and the collection of Quality Records.
•  Working with Hospitality Manager and oversee Company’s product development, quality identification and promoting the Company’s standards and product be embraced by all Company’s stakeholders.
•  Responsible for training and implementation of company policies and standards.
•  Improve standards of lodge and camp services ensuring consistency of standards throughout the units.
•  Ensure the camps and lodges are constantly evolving into a better product of the highest standards as well as to ensure all HOD’s and junior staff are at the levels to understand the brand values and consistently
• adhere to.
•  Work closely with Organisational Development Coordinator, local trainers as well as external consultants to organise, coordinate and train service staff on the company's set standard and quality of service.
• As custodians of the Company’s quality, advise all stakeholders on all aspects of Company’s quality and standards and ensure consistency.
•  Work with an international interior designer on the ongoing refurbishment of companies five (5) entities as well as smaller projects including sourcing & purchasing of goods for safari boutiques, amenities and gifting.
• Overseeing the ordering and quality of the in room collateral.
• Carry out periodic assessment of MHL’s field operations standards and address any shortfalls in standards,products and service delivery.
• Support the General Manager in creating Mwiba Holdings Limited yearly OpEx and CapEx budgets for all
• Camps and Lodges. Ensure that all necessary purchasing of Lodge equipment is adequately budgeted for preparing and presenting periodic reports on achievements and progress.
•  Ensure that all company assets are always in good and required quality and staff are trained in how to correctly use and store them.
• Sourcing and ordering of lodge and camp equipment, furniture, linen, crockery, cutlery and kitchen equipment at timely and required standards.
• Monitor interiors, guest amenities, linen and equipment, ensuring quality and quantity meet our exceptional standards.
•  Advise other heads of sections on matters of training and quality assurance as needed.
• Support the company's philosophy of operating in an ethical, eco-friendly and sustainable manner.
• Carry out yearly Quality Assurance inspections in all camps and lodges.
• Create and maintain emergency Standard Operating Procedure and routinely train staff in the relevant emergency procedures.
• Ability to assist in running of camps or lodges as needed.

•  3-years Diploma or Bachelor Degree in hospitality/tourist management or related field.
•  Strong financial acumen would be an advantage.
•  A competent level of computer skills, basic Google Suite knowledge and knowledge of POS &
• Xero systems are an added advantage.

 Experience and Skills:

•  Minimum of Five to Seven (5-7) years of experience in the high end hospitality industry, with a
• strong understanding of standard practices and procedures.
• Experience in safari operations or remote locations.
• Proficiency in English is required, and additional foreign language skills are beneficial.
•  Exceptional problem solving skills - ability to communicate operational challenges with recommended solutions.
• Exceptional Leadership skills with the ability to lead, motivate, and communicate effectively with staff members.

 Personal Attributes:

•  Be humble and kind and through their track record with proven integrity.
•  Have a high EQ to adapt to and understand and respect all different cultures, specifically Tanzanian culture.
• Adapt, adopt and embed the company culture, vision and mission and then grow along with it and with the team (we are a bespoke brand and different to all high end luxury mainstream competitors).
•  Excellent customer service and conflict resolution abilities, maintaining composure in a fast-paced environment.
•  A passion for luxury hospitality, attention to detail, and a commitment to sustainability.