JOB DETAILS:
ABOUT US:
Tanzania Commercial Bank is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products with a vision “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of organizational development and management of its human capital in an effective way, Tanzania Commercial Bank commits itself towards attaining, retaining and developing the highly capable and qualified workforce for Tanzania Commercial Bank betterment and the Nation at large.

Position: Principal Relationship Officer (Merchants and Channels Distribution)
Department: Digital & innovation
Reports to: Manager Digital & Innovation
Location: Head Office- Dar es Salaam

POSITION OBJECTIVE
The Principal Relationship Officer (Merchants and Channels Distribution) is responsible for leading the efforts to acquire new merchants and manage the distribution channels for TCB bank. This role involves developing and executing strategies to expand the merchant base, optimizing distribution channels, and ensuring high levels of merchant satisfaction.

KEY RESPONSIBILITIES
1. Merchant Acquisition: Develop and implement strategies to attract new merchants to the bank’s network, focusing on both small businesses and large enterprises.
2. Distribution Management: Optimize distribution channels to ensure efficient and effective delivery of merchant services. This includes direct sales, partnerships, and third-party distributors.
• Sales Leadership: Lead and manage the merchant acquisition team, providing direction, training, and support to achieve sales targets.
1. Market Research: Conduct market analysis to identify opportunities for merchant acquisition and distribution. Stay updated on industry trends, competitor activities, and regulatory changes.
2. Relationship Building: Build and maintain strong relationships with merchants, partners, and distributors. Ensure high levels of merchant satisfaction and retention.
3. Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the effectiveness of acquisition and distribution strategies. Regularly report on performance and make data-driven adjustments. vii. Product Development: Collaborate with product management to develop and enhance merchant services that meet market demands and customer needs.
• Compliance: Ensure all acquisition and distribution activities comply with relevant regulations, industry standards, and internal policies.
1. Budget Management: Develop and manage the budget for merchant acquisition and distribution activities, ensuring efficient use of resources.

QUALIFICATIONS, SKILLS & EXPERIENCE
Holder of Master’s Degree in one of the following fields; Business Administration, Innovation Management, Arts in Design, Arts in Digital Media, Arts in Graphics Design, Marketing, Computer Science, Electronic Science & Communication or equivalent qualifications from recognized institutions. Must have working experience of at least thirteen (13) years in related fields, knowledge and skills on the following;
• Digital Banking, Product Management, Customer Retention e merchant acquiring, distribution management, sales.

• Strong analytical skills with the ability to interpret data and make data driven decisions.
• Excellent communication and interpersonal skills.
• Proven ability to develop and execute successful customer retention programs.
• Knowledge of digital banking products and trends.
• Experience with CRM software and customer segmentation techniques.
• Strong project management skills and the ability to manage multiple initiatives simultaneously.

PERSONAL ATTRIBUTES AND BEHAVIOURAL COMPETENCIES
• Ability to demonstrate Tanzania Commercial Bank core values: – Customer Focus, trustworthy, Creativity, Teamwork and Excellence
• Ability to priorities work and to meet deadlines.
• Ability to work quickly, accurately and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense and good humor.