JOB DETAILS:
PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria and expanding to other markets in 2023. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

As we scale to become Africa’s #1 payments brand, we are looking for a Payments Product Manager, to aid our business expansion.

Payments Product Manager - Responsibilities
• Collaborate with the internal reconciliation, settlement, operations, product, research and development, compliance, and other teams to fully understand payment channels, proactively identify and resolve problems in good time, provide timely feedback, and ensure prompt resolution of issues and escalate where necessary.
• Lead and organize the team to analyze the root cause of incidents, ensure resolution within the agreed Service Level Agreement (SLA) time, and review and output the follow-up improvement measures and implementation plans.
• Develop technical standard operating procedure documents for products and services and have a good relationship with payment partners, especially with their IT and technical departments
• Ensure existing processes and mechanisms are optimized to improve the efficiency and delivery of each collaborating department when solving problems.
• Have a good depth and experience of external and internal technology docking, and ensure prompt resolution of issues with external facing partners.
• Learn and adapt the technical support team’s capabilities to meet the demands of our customers most efficiently.
• Maintain high availability for all assigned critical services and related business-impacting services.
• Provide two-tier application support to production systems and identify any issues in
• Work with Level 1 Technical support, operations, sales, and channels team with escalations, knowledge transfer, training, and mentoring.
• Ensure and enforce agreed application best practices, and analyze systems to meet regulatory compliance.
• Develop and maintain accurate technical, software operations, and support-related documentation.
• Constantly gather information, research, and scope systems for complex issues, enhancement, and continual service improvement.
• Act as a Payment Channel resource during other projects as required

Requirements
• Deep insight and understanding of payment partners/products/channels including but not limited to NIBSS, Banking, Switching Companies, Settlement Companies, Payment Service Providers, Etc.
• Have a grounded understanding and experience of integration platforms with most payment partners.
• Have a full and detailed understanding of IBSS/Interswitch/UPSL/Banks, their operational systems, and IT abilities.
• Minimum of a Bachelor's Degree or above. Major in computer science, Information Technology, or related fields,
• Minimum of 7 years of Payment Channel and IT support experience in the financial or payment (Fintech) industry.
• Excellent communication, analytical, presentation, and troubleshooting skills.
• Familiar with the payment channels, financial industry standards, specifications, and regulatory frameworks.
• Technical depth in quality assurance will be an added advantage
• Experience with software design and development in a test-driven environment.