Position : Payment Officer

INOI Bank innovative online loans services provider led by techno-financial experts working on a mission to bring simplicity and convenience in the way people borrow money.

We use innovative technologies and allow our customers to access lending services quickly.

No formal approval procedures. Customer are able to get the loan approved within 24 hours without visiting the bank.

Now we are starting our operations in Tanzania and looking for energetic people to join our dynamic, professional Call-center team.

Overall responsibility:

Responsible for the daily payment transactions processing to make sure that money approved are disbursed, then collected. Manages the payment cycle using banks’ software to affect file transfers, issue stop payments, and resolve exceptions. Ensure all payments are processed accurately and in a timely manner, complying with INOI Bank policy. Handle all other back office duties related to disbursement and payments.

Job responsibilities:

• Perform daily payment transaction processing
• Arranging for money approved to be made payable to borrowers.  Preparing files for import. Import payments into banks' systems (local banks).
• Exports payment statuses back to the system, handle returned payments. Tracking, recording, storing information, related to transactions.
• Handling requests to return funds for a transaction that was funded by a bank account (bank reversals)
• Work with CRM system to collect customer data
• Collect documents from Bank and documents storage.
• Work closely with Customer Service, helps CS dealing with difficult cases (make investigations in case of payment delays).
• Contributes to process improvements and increased efficiency by adopting best current business practices.
• Handle all other back office duties related to disbursement and payments as may be required from time to time (interact with bank staff, etc)
• Incoming payments

Required profile for job ad : Payment OfficerRequirements:

• High school diploma or equivalent
• Minimum 2 year payments processing experience (as a Payment Specialist \ Manager \  Bank teller)
• Advanced Excel user, experience with online bank payments
• Working knowledge of english
• Attentive to details, multitasking

Benefits:

• Official salary, quartal bonus
• Work at an international company, potential of growth