About the job

General Description:

The Operations Officer is responsible for monitoring and managing guaranteed containers life cycle to ensure timely and safe return in order to minimize possible demurrage, damage and total loss.

ROLES AND RESPONSIBILITIES.

• Liaise with customers to ensure accountability of all containers under guarantee. This may include liaising with container depots, truckers and shipping lines. • Monitoring and tracking containers to ensure safe and timely repositioning • Develop and deploy system to ensure customers effectively communicate removal, repositioning, damage, loss or occurrence of any incidence that could affect fulfilment of their container obligations. • Provide up to date status report of all containers under guarantee. • Support Commercial team by providing information from the logistics space • Assess challenges hindering customers from complying with the container obligations and develop possible solutions • Promptly flag and alert the AR functions of potential default of container guarantee obligations. • Assist in recovery of lost containers • Investigate cases of default on container obligations by customers • Collaborate with and support commercial and Account receivables functions