Operations Manager – Customer Service ( Gaming Industry)
Location | Dar es salaam, Tanzania, United Republic of |
Date Posted | June 5, 2020 |
Category | Management Operations Customer Service |
Job Type | Full-time |
Currency | TZS |
Description
Job Description
Our Client is a leading gaming company in East and West Africa.
Job Summary:
Someone who can fully monitor and analyze Chats, Calls, E-mails, while always bearing in mind that our focus and a key point is the customer and the customer’s needs. This person must be a data-driven individual who believes that thorough analysis, together with motivated customer service agents and team leaders can improve the overall quality of the service.
Duties & Responsibilities
- An analytics-driven individual with excellent problem-solving skills.
- Flexibility and 24x7 availability to support the team in need, manage crisis situation so that the business runs smoothly.
- Someone who excels at teamwork and is proactive.
- Team player, who understands that they are leading a team, thus, who has to understand their team’s needs.
- Understanding of customer service and is capable of obtaining feedback to improve the service provided by the company.
- Tracking the agents’ activity and making Reports.
- Dynamic and is also able to handle business-related activities if required.
- Experience working with Zendesk, Avaya, Salesforce, or other CRM platforms.