JOB DETAILS:

Role Overview

As the Operations Manager, you’ll be at the heart of our customer-facing operations in Tanzania. You’ll lead a talented team in customer support, onboarding, and success, ensuring exceptional service delivery, operational efficiency, and high customer satisfaction. You’ll report directly to the Country Director and collaborate closely with cross-functional teams to drive our mission forward.

Your Key Responsibilities

• Lead and mentor our local operations teams to deliver excellence across support, onboarding, and success
• Develop and refine policies that enhance efficiency and ensure compliance
• Monitor performance metrics and implement continuous improvement strategies
• Collaborate across departments to solve challenges and elevate customer experience
• Present regular reports to leadership, using data to shape decisions
• Be the engine behind exceptional service and satisfied customers

Who You Are

• 5+ years’ experience in operations management—bonus if it’s within fintech or financial services
• A degree in Business Administration, Operations Management, or a related field
• Skilled in CRM systems (HubSpot experience is a plus)
• Strong leadership, analytical, and communication skills
• Passionate about customer success and operational excellence
• Comfortable navigating fast-paced environments and driving results under pressure

Why Join Us?

• Make a real impact on Africa’s financial inclusion journey
• Work in a dynamic, innovative, and mission-driven company
• Enjoy growth opportunities and a supportive environment
• Competitive compensation and benefits

Interested?

If you’re making a significant impact and helping shape the future of financial services in Africa, we’d like to hear from you. Please prepare a 2-3 minute video in English, covering:

• A brief introduction of yourself.
• Why do you believe you’re you’re fit for this role?
• Your unique offerings to Wakandi.
• Your motivation for wanting to be a part of our team.