KEY OUTPUTS:

• Support General Manager in overall responsibility for the effect management and running of lodge
• To ensure the lodge and brand are taken to the next level of service standards
• Assist General Manager in creating an environment where the standard is continuously met and visible throughout the daily functioning of the lodge
• Ensure implementation and project management of lodge annual strategy
• Work with General Manager in driving community development projects in conjunction with the Africa Foundation
• Assist in working with Regional Fleet & R&M Managers on developing and implementing projects in conjunction with the company’s Health & Safety standards
• Work with Sustainability Manager on developing and implementing projects in conjunction with the company’s sustainability & Conservation strategy
• Assisting in the Overall Day to Day Management of the Lodge, including hosting and overseeing the back of house & Security
• Specific attention to assisting with Repairs and Maintenance in the lodge
• Oversee that fleet is properly maintained and always spotless
• Assist General Manager in overseeing security at the lodge
• Assist in developing and overseeing the guiding team
• Assist General Manager in hosting guests, agents, media and groups
• Constantly evolving the guest experience to ensure we remain cutting edge and meet guests expectations
• Oversee staff delight activities
• Manage uniform issues and orders for all general staff. Ensure all staff are wearing correct uniform
• Assist in organizing and coordinating bush functions/events
• Assist in bush events equipment’s stock takes

KNOWLEDGE REQUIRED:

• At least 2 years’ experience as an operations manager in a 5 star lodge
• Valid Class C driving license

SKILLS REQUIRED:

• Energetic, proactive person with well-developed concept of the importance of providing a worldclassguest experience and the ability to provide that experience
• Aware, evolved, energetic, compassionate, respectable and a strong leader
• Open minded and able to think outside of the box
• Excellent interpersonal skills and communication
• Confidence in dealing with guests, agents & staff
• Attention to detail
• Diligence and self-motivation to meet deadlines
• Willingness/ability to share information and teach and inspire others
• Computer and financial skills
• Previous guiding experience preferred
• Good understanding of maintenance & fleet essential
• Understanding and interest in sustainability

PREVIOUS WORK EXPERIENCE REQUIRED:

• Experience in the service industry especially dealing with operations and guests
• Previous experience in a 5 star operation