1.Strong leadership skills.
2.High level of responsibility and accountability
3.Strong management, communication and organizational skills
4.Developing and implementing strategies that will ensure a positive experience that exceeds guests expectations.
5.Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another.
6.Anticipate all guest needs and respond promptly & accordingly
7.Establish and maintain standards for staff performance and customer service
8.Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, VIP guests, hotel events and more.
9.Staffing the hotel appropriately.
10.Reviewing employee behavior, appearance and performance.
11.Conducting daily meetings to ensure that all departments are in working order.