We are looking for a dynamic Night Auditor to join our Front Desk team.

About Us

Zanzibar White Sand Luxury Villas & Spa is a boutique five-star resort at the forefront of luxury hospitality in Zanzibar. We are looking for inspired individuals to join our team, who share our passion for excellence and are eager to contribute to creating extraordinary experiences for our guests.

The Night Auditor is responsible for ensuring the smooth operation of the hotel during the night shift, including performing accounting tasks, managing guest check-ins and check-outs, handling reservations, and ensuring all hotel systems are accurately updated for the following day. This role combines guest service with accounting responsibilities.

This role requires a dynamic, attentive detail person with strong communication skills, high professional integrity, problem – solving skills, organizational skills, high proficiency in computer skills, as well as excellent written and spoken English, capable of working in a luxury environment.

Guest Services:

· Check-in / check-out guests in professional and friendly manner.

· Ensure guests receive high-quality service, paying attention to detail, personalized service, and prompt responsiveness to guest requests.

· Handle guest complaints and inquiries in a timely and professional manner.

· Provide concierge services, such as direction, recommendations, etc.

· Ensure a proper follow-up and handover withing the team.

Accounting & Financial reporting:

· Perform the night audit by reviewing and reconciling daily financial transactions.

· Reviewing and reconciling discrepancies in guest accounts, payment records.

· Preparing and printing financial statements for management review.

· Process late charges and ensure accurate payment records.

· Prepare daily cash flow statements and reconcile any discrepancies.

Administrative duties & Documenting:

· Review and process information on guest profiles, ensure that information is recorded in appropriate systems in an accurate and categorized manner.

· Maintain accurate logs of guest activities and ensure the activities are arranged for future.

· Maintain and ensure that all logs and reports are up to date and are accurate.

· Prepare the hotel for the next day operations by ensuring proper handover, reporting, and maintenance of appropriate records.

Other Duties:

· Maintain Front Desk stock and ensure proper reporting to appropriate department to make requisitions for the upcoming days.

· Ensure exceptional cleanliness in the working area.

· Work towards “excellence” through ZWS philosophy and standard compliance.

Qualifications:

· Bachelor’s degree or Diploma in Hospitality Management or related field.

· At least 3-5 years of experience on the role with prior experience in a luxury resort preferred.

· Strong knowledge of Front Desk operations and practices.

· Excellent leadership, interpersonal, and communication skills.

· Ability to manage multiple tasks in a high-pressure environment.

· Strong organizational and financial acumen.

· Familiarity with Microsoft 365 programs.

· Familiarity with various PMS and POS systems.

· Excellent written and spoken English, including grammar, syntaxis, punctuation.

· Passion for hospitality and delivering outstanding guest experiences.

· Proactive, detail-oriented, and capable of working independently.

· Ability to adapt to a fast-paced, dynamic environment.

· The position requires flexibility in working hours, including weekends and holidays, as per operational needs of the hotel.

· Only Tanzanian nationals.

Benefits:

· One year (renewable) working contract.

· Shared transport to/from Stone Town.

· Shared accommodation at the staff house.

· Meals during working hours.

· Medical coverage including dependents after three months employment.

· Provided laundry / pressing for hotel uniforms.

· Quality bonus depending on monthly performance.

· Tips.

Please send your CV with the following details to frontoffice@whitesandvillas.com:

· Verifiable references from each experience

· Photo

· Cover letter