JOB DETAILS:
&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY RESPONSIBILITIES:
• Relationship building – Building relationships with staff, guests, Governmental entities, the community, the industry (Agents and other Lodges).

• Development – Working with the Africa Foundation in Community Development, proactive Wildlife Conservation in the NCAA and the people within the organization.

• Business Efficiencies – cost control, local procedure and quality of product.

• HC construction – maintaining and enhancing – understanding and adherence.
o Product development on guest experience in the Lodge, food, game experience, all guest touch points

o Engaging with the people, the culture, the work style, the expectation
o Regular assessment – functionality, efficiency and strength of all operational equipment, vehicles, generators and buildings.
o Regular engagement – Engaging with the Union in place and personnel.

OUTPUTS:
• This position includes being able to cover all requirements of the Lodge management.
• Be the direct line manager and support to the support managers and all departments.

o Overall responsibility for the effective Management and running of Lake Manyara Tree Lodge. To ensure the Lodge and brand are taken to the next level of service standards.
o Overall responsibility for budget creation and Management. CAPX structuring and planning responsibility.

o Overall Day to Day Management of the Lodge, including the front deck and all the back of house departments, staff quarters and community surroundings.
o Daily meeting with the Heads of Department to discuss daily plan, including guest arrivals, departures, maintenance, food, special requests, allergies and dietary requirements, guest delights of the day etc.
o Create strategy for guest delight, staff welfare, health and safety and training. Ensure the plan is implemented and managed throughout of the year.

o Create Annual and monthly training plan for all departments and structure external training and exchanges with other Lodges where possible.
o Create and maintain skills development plan.
 Creating an environment where andBeyond Golden Thread is continuously met and visible throughout the daily functioning of the Lodge.
• Overall responsibility of all human resources in the Lodge, ensuring all labour relations, leave and medical funds are managed correctly.
• Work with Executive Chef to ensure menu and food are aligned to Lodge quality standards, and food budgets are being met and monitored.
• Structure and Equipment – Assessing, planning, budgeting and repair of all building and equipment.
• Work directly with all head of departments, Hospitality Manager to ensure andBeyond Lodge and service standards are always maintained, ensure costs and budgets are managed and not exceeded.
• Monitoring and coaching HODs and junior Managers.
• Hosting all Guests, Agents, Media and VIP groups.
o Manage uniform issues and orders for all general staff and ensure all staff are wearing correct uniform at all times.
o Attend management meetings
o Keep the region informed on Lake Manyara Tree lodge stories regularly
o Manage Staff Delight activities, including andBeyond Life activities and staff swaps.
o Participate in driving Community development projects.
o Conducting performance appraisals for lodge staff.
o Ensure all staff files are up to date for the lodge.

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):
• At least 10 years Management experience in a 5 star operation
• Bachelor’s degree in Hospitality or Hotel Management or related Field
• Strong Financial capabilities.
• A degree in Food and beverages is an added advantage.

SKILLS REQUIRED:
• Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and ability to provide that experience.
• Aware, evolved compassionate, respectful, good communication and strong leader.
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests’ needs.
• Strong and confident interpersonal skills and communication with staff and guests.
• Attention to details
• Diligent and self-motivated to meet deadline.
• Willingness/ability to share information and teach and inspire others
• Computer and Financial skills
• F & B knowledge will be given priority.

PREVIOUS WORK EXPERINCE REQUIRED:
• Experience in the service industry especially in dealing with guests and staff
• Previous in running a five star operation with over 40 beds
• At least 10 years Management Experience in East Africa