Key Responsibilities

The main purpose of the Lodge Manager is to manage the lodge and its team and create a memorable guest experience, in line with Singita Standard of Excellence and SOPs

• Report to the General Manager
• Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained
• Management and ensuring morale and ongoing skills development and knowledge of employees of the lodge staff in line with the Singita Standard of Excellence
• Support and active participation in effective human resources (inclusive of recruitment, inductions, onboarding, and performance management)
• Maintain the highest standards of housekeeping, gardening, and maintenance in keeping with the design visual audits
• Effective financial management through the administration of orders and stock control
• Communication with departmental teams to ensure that guest needs are met, and operations run effectively
• Effective daily administration of the concierge and reception duties
• Ensuring the quality and care of equipment and products
• Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans
• Contribute towards the sustainability operations of the lodge, operating within lodge environmental parameters and constantly looking for ways to further ‘green’ lodge operations
• Active participation in and effective communication and support of Singita’s conservation message and purpose
• All roles at Singita may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. Singita fosters a culture of collaboration, and with this support of the multi-skilling of staff

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Skills & Experience

• A minimum of 6 years of work experience – including management in a well-recognized five- star hotel or world-class lodge.
• High standards of service excellence and a passion for the industry
• Exceptional Food and Beverage knowledge of its preparation and terminology.
• Awareness of dietaries and allergies.
• Financial management ability.
• Exceptional English and a second language would be preferable.
• Good computer literacy
• Excellent management ability and communication skills
• A clear understanding of basic labour law and disciplinary procedures.
• A developmental approach to staff.
• Understanding of housekeeping and maintenance procedures
• An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
• Reporting skills.
• A hardworking, cooperative manner.
• Attention to detail.
• Assertiveness, patience, and good organizational skills.
• Valid Driver’s license.
• Citizen or valid working visa