JOB DETAILS:

The Associate Client Project Manager is an entry-level position within the Client Implementation Project Management team.

The Associate Client Project Manager leads and directs concurrent client projects classified as standard.

This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager.

The primary responsibility of the Associate Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including Post implementation support.

Key Responsibilities:

• Interfaces with all project stakeholders to take projects from original concept through to final implementation
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance
• Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization.
• Responsible for operations performance, including - Service Improvement Plans; Establishes, monitors and reports Service Delivery Reports; Escalation management and Reporting; Meeting management with clients.
• Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned proficiency in project management, including planning, execution, monitoring, and project delivery.
• Seasoned ability to manage budgets, resources, and timelines for service delivery projects.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Excellent client-centricity skills and ability to work at client sites.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high-pressure environments.
• Ability to manage urgent asks simultaneously.
• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
• Decisive with good attention to detail.
• Applies knowledge and basic problem-solving techniques to define and resolve problems.
• Assertive in approach with proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service delivery.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP or PRINCE2 is desirable
• ITIL Certification, such as ITIL Foundation or higher-level certifications.

Required experience:

• Minimum One year experience in Project Management and Service Delivery preferably in the IT industry.
• Background in delivering IT services, Managing IT projects, and Understanding the IT service lifecycle
• Experience in managing client relationships, understanding client needs, and ensuring client satisfaction.

Workplace type:

Hybrid Working