REPORTS TO : Director of IT

EDUCATION AND CERTIFICATIONS

• Diploma/Bachelor of Science in Computer Science or Information Technology
• Microsoft Certified Professional
• Cisco/Aruba/Ruckus Certified Network Associate & Engineer (Preferred)

EXPERIENCE

• A minimum of 3 years working experience in a supervisor IT position, preferable in the Hotel sector. Strongly considered will be abilities and working experience with Networking companies both wired and Wi-Fi exposure
• Desired experience in MS-Office and Hotel applications, such as Opera & Micros
• Experience in working as a team member in IT systems
• Proven experience with a wide variety of Hotel Applications
• Experience of interacting with guests and managing their expectations is paramount
• Demonstrated experience in assisting on Remediation IT projects
• Experience in managing data network and telecommunications systems
• Understanding and experience of IT infrastructure technologies, inclusive of security solutions, personal computing, help desk, servers, and printers

KNOWLEDGE, SKILLS AND ABILITIES

• Troubleshoot and resolve technical problems or issues related to computer software and systems
• Troubleshoot, modify, support, manage, and maintain applications programs and user accounts
• Develop and maintain positive working relationships with others
• Excellent knowledge of IT general controls, data, cyber-security, hardware/software systems
• Ability to effectively coordinate and manage tasks and priorities
• Be self-motivated and proactive going beyond the call of duty
• Fluent in English with exceptional communication skills both in written and verbal form
• Experience in maintaining Inventory of all hardware, software’s and licenses
• Keeps track of all maintenance contracts and takes care of daily check list
• Maintains and administer IT policies and procedures