Serena Hotels

Serena Hotels is a luxury hotel group with properties across East Africa (Kenya, Tanzania, Rwanda, Uganda, and Mozambique) and South Asia (Pakistan, Afghanistan, and Tajikistan). The company operates under the brand name Tourism Promotion Services (TPS Serena) and is known for its commitment to sustainable tourism and community development.

Here’s a more detailed look at Serena Hotels:

Founding and Ownership:

Serena Hotels was established in 1970 with the support of Aga Khan Fund for Economic Development (AKFED).

Global Presence:

Serena Hotels manages hotels in Afghanistan, Kenya, Mozambique, Pakistan, Rwanda, Tanzania, and Uganda.

Tourism Promotion Services (TPS Serena):

The company trades under the brand name Tourism Promotion Services (TPS Serena).

Sustainability Focus:

Serena Hotels is committed to sustainable tourism practices, focusing on social, cultural, environmental, and economic development in the areas where their properties are located.

Community Engagement:

Serena Hotels actively engages with local communities through various initiatives, including supporting education, healthcare, and charitable causes.

Unique Properties:
Serena Hotels is known for its unique properties that often reflect local culture and design, as seen in the Zanzibar Serena Hotel, which incorporates elements of Zanzibar’s history and architecture.

Notable Locations:

Some of their well-known properties include the Arusha Serena Hotel, the Zanzibar Serena Hotel, and the Kampala Serena Hotel.

Historical Significance:

The Arusha Serena Hotel, for example, is built on the site of a former coffee plantation and has historical ties to Polish refugees during World War II.

Renovations and Expansion:

The Kampala Serena Hotel underwent a significant renovation and expansion project in 2016, adding new residential rooms and conference facilities

Job Summary

The IT Services Specialist, reporting to the Country IT Manager, provides first-line ICT support to staff and guests, ensuring efficient use of IT resources, minimizing downtime, and maintaining all ICT infrastructure, hardware, and software used by Serena Hotels at assigned sites.

Key requirements

Bachelor’s degree in Computer Science, Information Technology, or closely related discipline
Minimum 2 years’ experience in a similar position
Working knowledge of Computer Hardware, Software, Networks, Firewalls and Wifi Equipment
Analytic, Troubleshooting, and Training skills