KEY RESPONSIBILITIES & PERCENTAGE (%) TIME SPENT

Financials – 10%

• Digital portfolio
• Interest income

Customer – 20%

• Customer service
• Resolution of internal customer’s complaints
• Positive vendor’s relationships Business Efficiency & Controls – 60%
• Smooth running of systems and networks.
• Speed of execution and meeting deadlines
• Systems security and backups
• Effectiveness of the unit structure and systems (policies, processes, procedures and tools) in achieving compliance requirements, optimal efficiency, resource utilization and cost containment.

People – 10%

• Adequacy of personal and staff competence

MAIN ACTIVITIES:

• The IT Officer is responsible for ensuring the smooth running of the VFP and VIB computer systems and ensuring users get maximum benefits from them.
• Install and configure computer hardware, operating systems and applications;
• Monitor VFP networks, Servers, data, software and maintain their security;
• Provide user support, including procedural documentation;
• Manage the roll-out of new applications or major updates;
• Manage the domain, user accounts and user access;
• Manage the networks, inverters/online UPS, computers, databases, printers and other IT equipment as required;
• Ensure that backups are taken according to established VFP policies and procedures;
• Ensure that all software is current and legal (properly licensed);
• Ensure the maintenance of the Server and the daily database consolidation;
• Connect new Branches to the network and support branches with computer operations
• Ensure the CCTV systems are working properly;
• Maintain firewall configuration and website filters;
• Maintain the inventory of computer equipment up-to-date;
• Purchase and ensure effective repair and maintenance of all IT equipment and peripherals;
• Support installation and maintenance of LAN and WAN network for the transaction software
• Add new employees into the system and cancel access of former employees;
• Co-ordinate and implement network security measures;
• Ensure appropriate internet connectivity configuration;
• Manage computer hardware &  software installation, troubleshooting and maintenance;
• Ensure that Anti-Virus and Windows updates systems are working properly;
• Troubleshoot systems and network problems, diagnose and solve hardware and software faults;
• Create a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude;
• Train VFP & VIB personnel to use the software or hardware required for their job;
• Completion of periodic & monthly reports for management as required.
• Perform any other related duties and responsibilities as assigned by the supervisor

KEY RESULT AREAS

Perspective                                            Measurement Dimensions

People                                                    Competence development – 75%

Customer Focus                                     Number trainings conducted to staff

Number of systems related cases attended

Customer complaints resolutions

Business Efficiency & Controls               Risk Controls adherence

Turn Around Time (TAT) in support and maintenance

Reports and meeting Deadlines

Systems downturn

Projects rollouts

Financial                                                       Size of digital finance portfolio

Interest income

COMPETENCE REQUIREMENTS:

• The IT Officer requires good practical knowledge of information technology systems and functions in the financial services sector and the foresight to see how the related intricate day-to-day activities link with and support the achievement of the vision and mission of the VFP.
• Strong analysis, organization and planning skills;
• Ability to work autonomously under the pressure of tight deadlines;
• Knowledge of Microsoft operating systems and software;
• In depth technical knowledge of PC hardware;
• Knowledge in database programming such as MSSQL;
• Strong computer skills (Word, Excel, Power Point, database, etc.).
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture in the department.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Minimum five years’ experience in Information and communication technology of which three years must been spent microfinance /banking related systems.
• University degree or equivalent in computer science preferably systems engineering.