JOB DETAILS:
Job Details:
Information Communication and Technology Officer ( Ref: JHCL/ICT/03/24)
Duty Station: Head Office- Dar es Salaam
Reports to: HR and Corporate Services Manager
Supervision: N/A

Job Summary:
• ICT Officer is responsible for managing all aspects of information technology within the company. The role plays a critical part in ensuring that ICT systems and infrastructure are optimized to support the mining operations and related functions while maintaining data security and compliance.

Key Responsibilities:
• IT Infrastructure Management
• Carry out all installations, configurations and maintenance of office systems and applications to ensure that all staff are connected and are able to work optimally.
• Provide technical support and troubleshooting for all computer hardware in JHCL working places (Head Office and Mine Operations)

• Ensure that IT infrastructure is scalable and capable of meeting the growing needs of the business operations.
• Conduct repair and routine preventive maintenance of ICT infrastructure
• Network Security
• Implement and maintain robust cybersecurity measures to protect sensitive data and systems from cyber threats, breaches, and unauthorized access.
• Coordinate the maintenance under warrant, preventive maintenance and systems upgrades as required in order to meet the organisational standards at ensuring safety of information is adhered to in accordance to the ICT policies.

• Monitor network traffic and respond to security incidents promptly.
• Carry out regular anti-virus, Ms Windows’s security updates and data backup to ensure a secure system to avoid any security breech.
• Software and Applications
• Develop, test, and integrate in-house systems, including the quality assurance procedures for system operations.
• Manage and update software applications used for business operations,

• Assist in the roll-out of new applications, system back-up and carry out initial tests to ensure that the applications are compatible as per the JHCL required standards.
• Ensure all software licenses are up to date and compliant.
• Database Management
• Administer and maintain databases used in mining operations, ensuring data integrity and availability.
• Develop the JHCL data backup, storage and retrieval system and update regularly. Data Management and Disaster Recovery
• Oversee data collection, storage, and analysis systems, including operational data. • Implement data governance and data quality standards.
• Develop and maintain disaster recovery and business continuity plans for IT systems to minimize downtime in case of emergencies or disasters.
• User Support:
• Develop and implement service level agreements ( SLA) for IT user service provision. • Track, manage and effectively resolve IT incidents as reported by users using the ticketing system • Provide technical support and assistance to employees and contractors in resolving IT-related issues.
• Provide IT support and connectivity solutions for remote mining sites and exploration activities. • Train staff IT best practices and security protocols, including effective use of software and hardware. ICT Operations
• Prepare and manage the IT department budget, tracking expenses and ensuring cost control. • Ensure that IT systems and processes comply with industry regulations and standards, including data privacy and environmental regulations.
• Coordinate the procurement of IT equipment and software, ensuring cost-effectiveness and compliance with industry standards.
• Maintain an up-to-date record of all consumables used in the maintenance of the computer systems in the organisation.
• Prepare proper ICT reports on a monthly/quarterly/annual basis as per JHCL formats & deadlines and submit to immediate supervisor for onward submission to management for decision making purposes.
• Perform any other relevant duties as maybe assigned by the Immediate Supervisor

Key Qualifications:
• Academic and Experience Qualifications:
• Bachelor’s degree in computer science/computer engineering/information technology/Electronics &Communications/Software Engineering or any related field from a recognized institution • Relevant ICT Certification such as Cisco is an added advantage.
• A minimum of three (3) years of progressively responsible experience in the ICT field

Technical Competencies:
• Proficiency in designing, implementing, and managing robust and secure network infrastructures. • Demonstrated ability to develop inhouse systems to support business operations. • Knowledge of cybersecurity best practices to protect mining systems and data from cyber threats. • Skill in integrating various hardware components and software applications to create seamless and efficient ICT systems.
• Ability to develop and implement disaster recovery plans to ensure continuous operation of critical ICT systems in the event of failures or disasters.
• Knowledge of regulations and standards related to data privacy, cybersecurity, and technology usage.
Behavioural Competencies:
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Good Customer Care Skills

Interested and qualified? Please submit your applications to  recruitment@jitegemeeholdings.co.tz