Head, Retail Banking

at Antal International
Location Dar es Salaam, Tanzania, United Republic of
Date Posted March 6, 2023
Category Accounting
Banking
Management
Job Type Full-time
Currency TZS

Description

About the job

Job Title: Head, Retail Banking– Tanzania

 

Client: Banking

 

Location: Tanzania

 

Salary: Competitive Salary Package + Benefits

 

Job Purpose(s)

 

    • To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis Formulation and implementation of the Retail Group’s strategy

 

    • Achieve PBT, Balance sheet and other performance target

 

    • Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Business Man agers achieve targeted growth objectives.

 

    • Conduct competitor analysis, market analysis and research, customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance and profitability of retail banking offerings

 

    • Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue.

 

    • Ensure growth of FX revenue by signing on Remittance agents

 

Customer

 

    • Maintain and acquire customer relationships to improve deposit liability growth and mix.

 

    • Relationship Management of High Net worth Customers

 

    • Network with all potential clients in all relevant categories of own locality

 

    • Implement structures for effective retail customers relationship management and ensure continuous tracking and measurement of retail customer satisfaction/loyalty

 

Operations

 

    • Work in collaboration with the service quality management department to define and improve retail service delivery standards

 

    • Prepare weekly and monthly PBT reports for CEO

 

    • Perform all other duties as may be assigned by the CEO.

 

People

 

    • Directly supervise the activities of Business Managers within own unit to ensure optimal achievement of set targets.

 

    • Monitor and assign targets to Heads to ensure effective focus on target achievement.

 

    • Supervise activities of department members and provide coaching, mentoring and training as appropriate

 

    • Monitor/manage performance of subordinates against pre-assigned goals and conduct performance appraisals as required

 

Reports

 

    • Monthly performance report

 

Key Performance Indicators

 

Competencies Required

 

    • Volume of Sales

 

    • Level of Product Promotion and awareness

 

    • Business Intelligence index

 

    • Customer delivery Service index

 

    • Alliance Management level

 

    • Product Development (interface)

 

    • Channel Management (interface)

 

    • Number of staff trainings

Organisational Competencies

    • Professional Attributes

 

    • Business Knowledge

 

    • Personal Attributes

 

    • Leadership Skills

 

Functional Competencies

 

    • Relationship Management

 

    • Sales & Customer Planning

 

    • Customer Account Management

 

    • Opportunity Management

 

    • Sales Evaluation & Reporting

 

    • Sales Execution & Fulfilment

 

    • Market Strategy Formulation

 

    • Product Development

 

    • Knowledge of the Economic Environment

 

    • Bank Product/Market Knowledge

 

    • Transactional Processing

 

Job Specifications

 

Qualifications & Certifications

 

    • Minimum of Bachelor’s degree in Accounting, Business Administration

 

    • A post-graduate degree or relevant professional qualification is required.

 

Working Experience

 

    • Minimum of 10 years’ work experience

 

  • Professional membership required
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