About the job

Job Title: Head, Retail Banking– Tanzania

Client: Banking

Location: Tanzania

Salary: Competitive Salary Package + Benefits

Job Purpose(s)

• • To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis Formulation and implementation of the Retail Group’s strategy

• • Achieve PBT, Balance sheet and other performance target

• • Contribute to the preparation of annual marketing plans and strategies for liability generation to enable Business Man agers achieve targeted growth objectives.

• • Conduct competitor analysis, market analysis and research, customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance and profitability of retail banking offerings

• • Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue.

• • Ensure growth of FX revenue by signing on Remittance agents

Customer

• • Maintain and acquire customer relationships to improve deposit liability growth and mix.

• • Relationship Management of High Net worth Customers

• • Network with all potential clients in all relevant categories of own locality

• • Implement structures for effective retail customers relationship management and ensure continuous tracking and measurement of retail customer satisfaction/loyalty

Operations

• • Work in collaboration with the service quality management department to define and improve retail service delivery standards

• • Prepare weekly and monthly PBT reports for CEO

• • Perform all other duties as may be assigned by the CEO.

People

• • Directly supervise the activities of Business Managers within own unit to ensure optimal achievement of set targets.

• • Monitor and assign targets to Heads to ensure effective focus on target achievement.

• • Supervise activities of department members and provide coaching, mentoring and training as appropriate

• • Monitor/manage performance of subordinates against pre-assigned goals and conduct performance appraisals as required

Reports

• • Monthly performance report

Key Performance Indicators

Competencies Required

• • Volume of Sales

• • Level of Product Promotion and awareness

• • Business Intelligence index

• • Customer delivery Service index

• • Alliance Management level

• • Product Development (interface)

• • Channel Management (interface)

• • Number of staff trainings

Organisational Competencies

• • Professional Attributes

• • Business Knowledge

• • Personal Attributes

• • Leadership Skills

Functional Competencies

• • Relationship Management

• • Sales & Customer Planning

• • Customer Account Management

• • Opportunity Management

• • Sales Evaluation & Reporting

• • Sales Execution & Fulfilment

• • Market Strategy Formulation

• • Product Development

• • Knowledge of the Economic Environment

• • Bank Product/Market Knowledge

• • Transactional Processing

Job Specifications

Qualifications & Certifications

• • Minimum of Bachelor’s degree in Accounting, Business Administration

• • A post-graduate degree or relevant professional qualification is required.

Working Experience

• • Minimum of 10 years’ work experience

• Professional membership required