Job Description for GreenTelecom – January 2025

1. Role: Head of Sales
Job Location: Dar Es Salaam
Reporting to: Chief Operating Officer (COO)
Direct Reportees: None

Job Objective:
The primary responsibility of the Head of Sales is to build business by identifying and selling ISP enterprise and SME prospects, maintaining relationships with clients, providing accurate reporting on ISP enterprise and SME sales issues, and responding to enterprise and SME-related inquiries professionally.

Key Roles and Responsibilities:

• Build and manage a high-performance sales team, providing coaching, mentoring, and motivation to achieve sales targets.
• Develop and maintain accurate sales forecasts, budgets, and sales plans to enable effective sales operations and resource planning.
• Develop and maintain strong relationships with customers and key accounts, ensuring customer satisfaction, retention, and upselling opportunities.
• Provide regular sales reports to senior management, including team performance, team targets, individual targets, and customer feedback.
• Work closely with technical and marketing teams to develop effective sales collateral, tools, and training programs.
• Develop and manage effective sales territories, ensuring that sales targets are met in each region.
• Understand customer and consumer portfolios to recommend relevant business strategies.
• Manage customer expectations through the planning and execution of profitable sales.
• Communicate effectively with different parties to ensure customer satisfaction.
• Maintain knowledge of the company’s products and market trends.

Knowledge, Skills, and Attributes:

• Ability to deliver monthly and annual budgeted revenues and gross profit.
• Experience in managing Sales Team KPIs (Sales, Targets, Account Receivable, Active Coverage, etc.).
• Excellent organizational, analytical, interpersonal, and training skills.
• Ability to meet targets on customer acquisition and product sales monthly.
• Proficiency in developing effective sales strategies and planning.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in using office applications such as Word, Excel, PowerPoint, etc.

Academic Qualifications and Certifications:

• Bachelor’s or Master’s degree in Business/Marketing or comparable from a reputable institution.
• Minimum of 5 years of experience working in ISP/MNO Sales.

Qualified candidates are encouraged to apply by submitting their updated CV, including three referees and a cover letter. Applications should be sent to career@greentelecom.co.tz indicating the job position in the subject line