NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Head of Customer Network is critical to manage the Retail Network and business development and to manage the customer across the entire NBC network towards the Banks strategic Objectives.

Job Description​

Reporting to Head of Retail banking, Head of  Customer network & Business Development  has  responsibilities:

• To drive and deliver performance in Sales, customer management / experience, operations, controls and expense management for Branch Network.
• To manage the bank’s service channel as a pan bank service outlet.
• To meet and exceed the P&L targets assigned by NBC.
• To device and implement Sales and Service strategy and optimize the Customer Network – This includes Branch Network, ATM Network, Alternate / Digital Channels including Agency Banking etc.
• To provide business leadership & operational excellence to all customers including internal customers (staff).
• To develop, enhance and implement an effective / robust controls and processes across the customer network, direct sales and products for NBC.
• To ensure all local regulations and corporate policies are adhered to in customer network.
• Development and Implement of Branch Network Strategy (Physical / Digital), in line with Retail Banking  strategy
• Manage the customer Network Team across the entire NBC network towards the Banks strategic Objectives.
• The main purpose is Loan and Advances, Deposit and alternative product growth at allotted branches
• This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches

Qualifications

Agile ways of working (Meets all of the requirements), Analytical Thinking – Advanced (Meets all of the requirements), Bachelor’s Degree, Commercial mindset – Senior (Meets all of the requirements), Customer Excellence – Service Management (Meets all of the requirements), Experience in a similar environment at management level, Leading people – Leadership level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development)