JOB DETAILS:
GUEST RELATIONS OFFICER AT KUNDUCHI WATER PARK
Location: Kunduchi Water Park, Dar es Salaam, Tanzania

ABOUT KUNDUCHI WATER PARK:
Kunduchi Waterpark is one of East Africa’s premier water entertainment destinations, offering a wide range of exhilarating water slides, leisure pools, and family-friendly attractions. We strive to deliver an unforgettable experience to all our visitors, and we’re looking for a passionate and dynamic Guest Relations Officer to join our team and help elevate the experience for our valued guests.

JOB SUMMARY:
We are seeking for a friendly and enthusiastic Guest Relations Officer to join our team. This role is perfect for someone with a passion for providing excellent customer service and ensuring that our visitors have an unforgettable experience.

KEY RESPONSIBILITIES:
1. Welcome and assist guests as they enter the park.
2. Provide detailed information about the park’s attractions, safety measures, rules, and regulations.

3. Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring high levels of guest satisfaction.
4. Monitor guest feedback and communicate trends or recurring issues to management for continuous improvement.

5. Assist in organizing events, promotions, and group bookings to ensure a memorable experience for guests.
6. Perform any other tasks as needed to ensure excellent guest relations and park operations.

REQUIREMENTS:
1. Excellent communication skills (English and Swahili preferred).
2. Previous customer service experience is an advantage.

3. Friendly, approachable, and professional attitude.
4. Ability to work well under pressure and as part of a team.

5. Flexibility to work weekends and public holidays.

HOW TO APPLY:
If you are passionate about safety, customer service, and enjoy working in a dynamic, fun environment, we would love to hear from you! Please submit your updated CV along with a cover letter outlining your interest in the role and any relevant experience to the Human Resources Department at Kunduchi Water Park.

Address: Kunduchi Water Park, P.O. Box 361, Dar es Salaam, Tanzania
Application Deadline: 30th November 2024