The Guest Relation Assistant is responsible for providing a friendly, welcoming and efficient service to all guests, in line with the Association’s vision and values on customer satisfaction. She will respond courteously to guests’ request, play a part in the smooth running of the Reception administrative and cashiering duties.

The Key Duties

1. To undertake Front of House duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.
3. To know categories, position, capacity and furnishing of every room in the premises.
4. To be responsible for accurate and efficient accounts and billing processes.
5. To undertake general office duties, including filing and switchboard.
6. To administer all routes of Reservation to ensure that room bookings are made and recorded accurately.
7. Able to furnish information regarding:

a) Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours.

b) Locality places of interest, special attractions or events.

c) Names of Transport Services (Flight & Ferry) and time tables if any.

1. To handle all incoming and outgoing messages for the guests.
2. To ensure that the Reception Counter is manned at all times.
3. To answer all incoming calls within 3 rings.
4. To assist in keeping the Reception Counter area clean and tidy at all times.
5. To be alert and report unusual occurrence to Supervisor on duty.
6. To undertake all training as required (First Aid, Health & Safety, Customer Service).
7. To perform any other task as directed by the Supervisor from time to time