This position is for a local Tanzanian, If you are not Tanzanian we can not consider your application.

The Ideal candidate should have luxury hotel / lodge experience and previous management experience.

BASIC PURPOSE:

The Reservations Group Coordinator acts as a liaison between Reservations, Conference Sales, Conference & Catering Services, Finance, Operations’ teams and the Meeting Planner/Contact.

It is their responsibility to book, modify and cancel all group blocks. They will input rooming lists, set up billing and make all necessary changes on Opera. They prepare the group for arrival and maintain historical information. They will prepare group resumes, BEOs etc and distribute to the concerned departments. They will drive precon and exit meetings where needed.

ESSENTIAL FUNCTIONS:

Coordinate all group reservations (10 Rooms +)’ once confirmed by the Sales Teams. Create new Booking Codes and modify existing Booking Codes to include cancellations, date changes, block changes, rate changes and billing changes Maintain blocks based on historical information and pick up reports Monitor "trace" date on all groups Input rooming lists accurately Review rooming lists prior to arrival for special requests, spelling, duplicate profiles and billing instructions Ensure all VIP's and Special Attention's are noted in the profile and  Golden updated. Attend Group Pipeline Meeting / Resume Meetings / Pre Con Meeting.     Prepare and communicate Group Resume/Group Action Plans in the Group pre con meetings. Enter the pick up on Golden Sales & Catering once the group checks out (until it is intergrated with Opera) Calculate Attrition charges within 3 days of group departure. Liaise with all appropriate departments regarding group needs. Answer general inquiries typical of a reservations’ environment in a friendly, timely and professional manner. Answer all incoming calls and return all messages in a timely manner. Required to be the main contact person in the Lodge for FAM trips. Prepare itineraries for all FAM trips and communicate the same to all departments via email. Attend Weekly arrivals and Daily power meetings as required. Be the main contact at the Lodge for all wedding package inquiries. Coordinate with all departments in ensuring the wedding ceremony is carried out at the Lodge. Required to focus on providing outstanding service. Complete reservation transactions from start to finish in the computer system. Conduct Site Inspections for possible group leads and accounts from all segments at the property level Respond properly in any hotel emergency or safety situation. Take reasonable care to perform duties as instructed and to prevent injuries to self and others. Report any safety maintenance of equipment. Identify and report hazards. Follow all the Hotel Policies and Procedures