Mission:

• Deep and relevant expertise on Genesis Cloud services, along with contact center industry experience.
• Be the direct point of technical contact to provide high-quality consultancy for Genesys solutions to customers.
• Develop and maintain integration and Cloud solutions.
• Knowledge and experience on Cloud computing models (IaaS, PaaS, and SaaS).
• Experience with software development and one or more development or scripting languages (e.g. Java. Golang, Python, JavaScript, TypeScript, Bash, PowerShell).
• Self-starter with deep hands-on work experience with production implementations on public Cloudproviders within large enterprises.
• Design, create and/or troubleshoot and support Genesys products.
• Develop, maintain, implement and support complex Contact Centre solutions involving web services.
• Contribute to the solution architectural design, amongst other disaster recovery and high availability.
• Automation of deployment and migration tasks.

Required profile for job ad : GENESYS Architect (M/F)

• Bachelors degree in Cloud Computing or related.
• 5+ years of technical experience working on Genesis Cloud Services and contact center.
• Any relevant certifications in VMware, Network, Security will be added advantage.
• Genesis Cloud certifications.
• Experience with Genesys Routing (IRD/URS).
• Experience with Genesys Composer & ORS.
• Hands on experience with design & development of routing strategies.
• Hands on experience with focus on various Genesys technologies & solutions.
• Network and system knowledge are essential.
• Understand of the system architecture. Given a requirement be able to come up with the architecture, ability to suggest solutions and identify loopholes in system. Need to have holistic view of system -and develop effective solutions.
• Plan, scope, size, architect, design, prototype and engineer Genesys framework components.